INsource Support

Locke · Post by **Locke** » Thu Mar 27, 2008 9:41 am

INsource Support has been around for over three months and is currently based in Northern California. The idea came to me while reading consumer reports and various newspapers. Consumer Reports is a small booklet printed every month that takes electronics, cars, ect.. and reviews them. But they have an edge that makes their reviews honest. They buy every item they review. They do not accept items from a company to review as that could create a bias. I thought that was a fantastic concept. I didn't know what to do with that information until I started to look in Best Buy's business practices. Their Geek Squad cheats its own clients. For example, a Geek Squad member comes to a little old ladies house to help her get her email working. Once there, the employee tells her that her one year old computer can not handle yahoo mail and she needs to buy a new one. She believes him and asks him which computer to buy. Well, he goes on to sell her a $1000 high end computer that benefits Best Buy and not the client.

After reading quite a few cases of Best Buy's business practices (from bait and switch, to false websites, to misleading advertisements) and the edge that makes Consumer Reports so successful an idea was beginning to form. Later on, my iPhone broke. So after hunting for a support number for a while, I finally get connected to their support and can't understand what the "technician" is saying. Most companies outsource their support overseas to save on costs while taking away American jobs and decreasing quality. After this mess, I knew what needed to be done. Universal Technical Support.

The idea was that if Wal*Mart can sell every item, why can't one company be the technical support for all items? We would not be linked to a retail store and thus would always find the best deals for the client and not sell them equipment they don't need. We would offer free phone and online support and would try to solve problems there without costing the client a dime. Only if we absolutely have to would we send a Supertech out to their house which is not a free service. So the idea is to support everything. Get a bunch of people with knowledge about many fields and put them to work serving our clients. The client won't have to fumble around looking for a number as the only number they will ever call will be INsource Support (1-800-282-5937). The best part of our support? All the support operators are in the United States. The client shouldn't have to struggle to understand what a technician is saying. We don't outsource, we INsource.

Currently, our main focus is on computer electronic technical support until we have enough employees and clients to branch out. INsource Support is currently hiring (http://getinsourced.com/?p=10). Right now, the online support technicians are unpaid until we have enough revenue. This is a great opportunity though start a career into the working world and gain experience. It is also good for when you apply for other jobs to show you have customer service experience. The Supertechs are paid positions. If you are interested in the above positions, please go to the link above.
*Note: Online technicians are not required to be on at set hours. They can be on at any time of the day and don't have to be monitoring a window. They can just have it open and minimized while they do something else until a client wishes to speak with them.

So there you have it. INsource Support. I'm curious to know what you, the Halomods Community, think of this company.

Geo · Post by **Geo** » Thu Mar 27, 2008 10:10 am

Concept is good.

May I be involved? I'm not from the U.S. though.

Ghostlypickel · Post by **Ghostlypickel** » Thu Mar 27, 2008 11:53 am

Best thing since sliced bread. I think I might apply. I think I know enough to do this.

TomClancey · Post by **TomClancey** » Thu Mar 27, 2008 12:27 pm

Awesome idea, I'll definitely looking into applying.

JK-47 · Post by **JK-47** » Thu Mar 27, 2008 12:33 pm

Good idea. I hate dealing with people with really strong accents, I have a really hard time understanding what they're saying. This could really go somewhere.

SHOUTrvb · Post by **SHOUTrvb** » Thu Mar 27, 2008 1:10 pm

Locke this is a fantastic idea. I'm very busy with other jobs, so I'm not sure I can sign up, but I will definitely tell people about it. Hit me up on AIM one day and I can help you looks for Venus.

Ombre · Post by **Ombre** » Thu Mar 27, 2008 1:17 pm

Are we required to have a certain amount of knowledge from the get-go with the online support? I'll admit, I'm not totally up to date on the latest and greatest.

BEEF!!! · Post by **BEEF!!!** » Thu Mar 27, 2008 1:43 pm

Ombre wrote:Are we required to have a certain amount of knowledge from the get-go with the online support? I'll admit, I'm not totally up to date on the latest and greatest.

Would like to know the same.

Ar5eNiC · Post by **Ar5eNiC** » Thu Mar 27, 2008 1:51 pm

How do you plan on making money doing this?

Edit: Not even make money, just break even.

Ghostlypickel · Post by **Ghostlypickel** » Thu Mar 27, 2008 2:34 pm

Well I would send a job application, but I don't know how to type one up.

shadowkhas · Post by **shadowkhas** » Thu Mar 27, 2008 3:34 pm

Hmmm. I feel like I could be able to help moderately well with some things, I'd just like to know what the procedure would be if one of us doesn't exactly know what to do with a customer's request. Just say that flat out, that you aren't sure of what to tell them, rather than leading them on to something unrelated?

Locke · Post by **Locke** » Thu Mar 27, 2008 9:21 pm

iGeo wrote:Concept is good.

May I be involved? I'm not from the U.S. though.

I'm going to have to think about that. Lets talk later

gtavcmaster100 wrote:How do you plan on making money doing this?

Edit: Not even make money, just break even.

We make money through house calls and offer the other free services as an incentive to gain more clients.

BEEF!!! wrote:
Ombre wrote:Are we required to have a certain amount of knowledge from the get-go with the online support? I'll admit, I'm not totally up to date on the latest and greatest.
Would like to know the same.

General knowledge is what we are looking for and the ability to figure things out. I don't expect anyone to know everything (thats why google is close friend).

shadowkhas wrote:Hmmm. I feel like I could be able to help moderately well with some things, I'd just like to know what the procedure would be if one of us doesn't exactly know what to do with a customer's request. Just say that flat out, that you aren't sure of what to tell them, rather than leading them on to something unrelated?

With the live support system you will be using, if you don't know how to answer something, you can either talk to another operator in a private chat, or you can easily transfer the chat to another operator.

Ghostlypickel wrote:Well I would send a job application, but I don't know how to type one up.

The application can be formal or informal. Just use decent English and explain why you think you can help our clients.