Xbox Tech Support

HPDarkness · Post by **HPDarkness** » Mon Aug 27, 2007 8:26 pm

Well, recently I sent my Xbox in for repairs. My powerbrick seemed to have shorted the system out. I received a box with detailed instructions. They said "Package your powerbrick with your Xbox." So I did, Assuming they would send me a a new Xbox with a powerbrick. Now it's 5 weeks later. I was excited I received a brand new Xbox 360 in the mail. But then I realize... No Powerbrick! I was furious. I called Tech Support, of course I got a perosn who barely speaks the English language. So we talk for a while, I give him my information. He says I have no existing information in the entire database, he tries to tell me I've never sent my Xbox in for repairs. I give him my old serial number, and new one. I sat on hold for 2 hours. Finally he comes back and tells me it's all cleared up. He says the powerbrick ships separately from the console. My summer time is running out and I am worried. When I first called he told me, that I had to buy a new one.

Hopefully it will be here on Thursday like he said.

I'm just worried. Has this happened to anyone else? I can't find anywhere to buy a powerbrick, and online they top $80. I just want to know if anyone experienced this before.

BTW, sorry if there lots of rambling, and spelling mistakes up there, It's 12:24am an I haven't gotten much sleep lately.

Thank you for reading

xlRainlx · Post by **xlRainlx** » Mon Aug 27, 2007 8:29 pm

Lol. Take care of your xboxes people.

G.I.R. · Post by **G.I.R.** » Mon Aug 27, 2007 8:36 pm

I actually had a great experience with Tech support recently.

I got an agent who wasn't outsourced whom I could understand perfectly. My Xbox was used, so it was registered to somebody else, and we quickly got the information updated. I was asking to send it in for repair when he said the warranty had expired for mine and he asked if I could provide proof of purchase from the reseller I got it from. I said I could and he put a brand new warranty on it and said the box would be at my house in 3-5 business days.

Usually though tech support experiences can be a hit or miss type of thing.

Dr.Cox · Post by **Dr.Cox** » Mon Aug 27, 2007 8:40 pm

G.I.R. wrote:
Usually though tech support experiences can be a hit or miss type of thing.

A hit or Some where in rural India type of thing.

HPDarkness · Post by **HPDarkness** » Mon Aug 27, 2007 8:43 pm

Thanks for completely non-related replies

Dr.Cox · Post by **Dr.Cox** » Mon Aug 27, 2007 8:47 pm

HPDarkness1 wrote:Thanks for completely non-related replies

Well what do you want us to say?

I have had slight problems with the Power brick. So they sent me a new one, and told me to send in the old power brick in the package that the new one came in. it took awhile. but thats about it.

HPDarkness · Post by **HPDarkness** » Mon Aug 27, 2007 8:50 pm

Thanks, That's the reply I was looking for. I just wanted to know if anyone experienced the same Powerbrick problem.

G.I.R. · Post by **G.I.R.** » Mon Aug 27, 2007 10:16 pm

Armed Civilian wrote:
G.I.R. wrote:
Usually though tech support experiences can be a hit or miss type of thing.

A hit or Some where in rural India type of thing.

I lol'd. ;p

Sorry HP, I didn't mean to go too far off-topic; just trying to reassure you the Xbox Tech Support isn't always shitty.

HPDarkness · Post by **HPDarkness** » Tue Aug 28, 2007 6:06 am

I know it isn't always shit. I'm just a bit pissed off. You'd think they'd send you back a new console WITH the powerbrick. >_>