INsource Support
Posted: Thu Mar 27, 2008 9:41 am
INsource Support has been around for over three months and is currently based in Northern California. The idea came to me while reading consumer reports and various newspapers. Consumer Reports is a small booklet printed every month that takes electronics, cars, ect.. and reviews them. But they have an edge that makes their reviews honest. They buy every item they review. They do not accept items from a company to review as that could create a bias. I thought that was a fantastic concept. I didn't know what to do with that information until I started to look in Best Buy's business practices. Their Geek Squad cheats its own clients. For example, a Geek Squad member comes to a little old ladies house to help her get her email working. Once there, the employee tells her that her one year old computer can not handle yahoo mail and she needs to buy a new one. She believes him and asks him which computer to buy. Well, he goes on to sell her a $1000 high end computer that benefits Best Buy and not the client.
After reading quite a few cases of Best Buy's business practices (from bait and switch, to false websites, to misleading advertisements) and the edge that makes Consumer Reports so successful an idea was beginning to form. Later on, my iPhone broke. So after hunting for a support number for a while, I finally get connected to their support and can't understand what the "technician" is saying. Most companies outsource their support overseas to save on costs while taking away American jobs and decreasing quality. After this mess, I knew what needed to be done. Universal Technical Support.
The idea was that if Wal*Mart can sell every item, why can't one company be the technical support for all items? We would not be linked to a retail store and thus would always find the best deals for the client and not sell them equipment they don't need. We would offer free phone and online support and would try to solve problems there without costing the client a dime. Only if we absolutely have to would we send a Supertech out to their house which is not a free service. So the idea is to support everything. Get a bunch of people with knowledge about many fields and put them to work serving our clients. The client won't have to fumble around looking for a number as the only number they will ever call will be INsource Support (1-800-282-5937). The best part of our support? All the support operators are in the United States. The client shouldn't have to struggle to understand what a technician is saying. We don't outsource, we INsource.
Currently, our main focus is on computer electronic technical support until we have enough employees and clients to branch out. INsource Support is currently hiring (http://getinsourced.com/?p=10). Right now, the online support technicians are unpaid until we have enough revenue. This is a great opportunity though start a career into the working world and gain experience. It is also good for when you apply for other jobs to show you have customer service experience. The Supertechs are paid positions. If you are interested in the above positions, please go to the link above.
*Note: Online technicians are not required to be on at set hours. They can be on at any time of the day and don't have to be monitoring a window. They can just have it open and minimized while they do something else until a client wishes to speak with them.
So there you have it. INsource Support. I'm curious to know what you, the Halomods Community, think of this company.
After reading quite a few cases of Best Buy's business practices (from bait and switch, to false websites, to misleading advertisements) and the edge that makes Consumer Reports so successful an idea was beginning to form. Later on, my iPhone broke. So after hunting for a support number for a while, I finally get connected to their support and can't understand what the "technician" is saying. Most companies outsource their support overseas to save on costs while taking away American jobs and decreasing quality. After this mess, I knew what needed to be done. Universal Technical Support.
The idea was that if Wal*Mart can sell every item, why can't one company be the technical support for all items? We would not be linked to a retail store and thus would always find the best deals for the client and not sell them equipment they don't need. We would offer free phone and online support and would try to solve problems there without costing the client a dime. Only if we absolutely have to would we send a Supertech out to their house which is not a free service. So the idea is to support everything. Get a bunch of people with knowledge about many fields and put them to work serving our clients. The client won't have to fumble around looking for a number as the only number they will ever call will be INsource Support (1-800-282-5937). The best part of our support? All the support operators are in the United States. The client shouldn't have to struggle to understand what a technician is saying. We don't outsource, we INsource.
Currently, our main focus is on computer electronic technical support until we have enough employees and clients to branch out. INsource Support is currently hiring (http://getinsourced.com/?p=10). Right now, the online support technicians are unpaid until we have enough revenue. This is a great opportunity though start a career into the working world and gain experience. It is also good for when you apply for other jobs to show you have customer service experience. The Supertechs are paid positions. If you are interested in the above positions, please go to the link above.
*Note: Online technicians are not required to be on at set hours. They can be on at any time of the day and don't have to be monitoring a window. They can just have it open and minimized while they do something else until a client wishes to speak with them.
So there you have it. INsource Support. I'm curious to know what you, the Halomods Community, think of this company.
