I contacted M$ about the HEK, I don't think they understand.

Zilazapper2 · Post by **Zilazapper2** » Wed Apr 07, 2004 5:28 pm

What I wrote: I bought Halo Pc about 1 year ago, a halo editing kit aka HEK was supposed to come out shortly after halos release, but it hasn't and M$ has not been releasing any info, please update us on what happened, the halo modding community is very dissapointed and should atleast get an update on progress, most of us bought Halo pc just so we could edit it with the HEK, and we can't. This is greatly effecting halo pc sales also, if I knew that the HEK wouldn't be out I would have never bought Halo pc. We have even set up petitions online and have thousands of signatures, and they are just ignored. It seems that M$ just wants our money, and doesn't care there-after, well that said, I am willing to pay for the HEK. Please give us info on the HEK, we are tired of hearing that no-one at M$ knows about it because you have to atleast know its status. Please just tell us.

-An unsatisfied Gamer
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What they wrote back:Hello,

Thank you for contacting Microsoft Customer Service, my name is Alpana.

I understand that you would like to Halo Editing Kit to be released soon. I realize your concern and apologize for any inconvenience caused to you. I appreciate that you have taken time to write to us with your valuable feedback. We have recently received several requests from several Halo customers requesting for Halo Editing Kit.

Microsoft is a customer driven company and we rely on customer's feedback to move forward with our products and service. We believe in the fact that people who actually use our products on a regular basis are better judges of how our products and related services can be improved. Please note that such suggestions and comments previously lodged by customers were significantly responsible for the release of updates, patches and new products.

Microsoft is focused on providing high-quality products and services for our customers. We would like to encourage you to continue to send us suggestions on the products and services that you use today. We can't guarantee that each request makes it into a final product or service. But we can tell you that each suggestion has been received and is being reviewed by the team that is most capable of addressing it and I will surely forward your feedback to the development team for further review.

I would appreciate your patience in this matter. If you should need any further assistance, please feel free to write back to us.

Thank you for using Microsoft Product and Services,

Alpana
Microsoft Online Customer Service Representative

"Build Customer Trust and Value by Providing A Quality Experience The First Time, Every Time."

Delighting our customer is our top priority.
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They didn't even answer my question, all they give you is a ton of crap such as "Delighting our customer is our top priority. " well if they mean that lol then release the god dang HEK

, all they said was that they got other requests and then they threw in their other stuff to make it sound like they care, well I really don't think they do

, well I just wanted to show you how they act about the HEK, they probably just want our money, well I am at the point that I would pay for the HEK but they still don't listen, I am gonna contact their managers with the link in the email and I'll keep you updated on what they say if I can get anything out of them,

+Zilazapper+

maxipulhalo2 · Post by **maxipulhalo2** » Wed Apr 07, 2004 5:55 pm

Well at least flooding them with messages got them to say somthing.

Templar · Post by **Templar** » Wed Apr 07, 2004 6:04 pm

I think the thousands of suggestions I sent them saying 'HEK!!!' helped some....

Btw, wtf kind of name is Alpana?

Zilazapper2 · Post by **Zilazapper2** » Wed Apr 07, 2004 6:08 pm

Templar wrote:I think the thousands of suggestions I sent them saying 'HEK!!!' helped some....

Btw, wtf kind of name is Alpana?

lmao, dunno, a microsoft employee... oh and I just sent a complaint to her boss lmao, poor Alpana she might get yelled at, well maybe then she'll give me actuall info on the HEK

Templar · Post by **Templar** » Wed Apr 07, 2004 6:09 pm

She probably doesn't know what it is, noone seems to...
I think the HEK is just a myth...You know, like bigfoot, but it'd be cool if it was real!

sharkface217 · Post by **sharkface217** » Wed Apr 07, 2004 6:09 pm

Templar wrote:I think the thousands of suggestions I sent them saying 'HEK!!!' helped some....

Btw, wtf kind of name is Alpana?

Alpana......... Like Cortana, only for MS (smart secratary with huge knockers?). Well, they seem to be throwing money at it, which will help it come out faster (5000 years later.........).

Templar · Post by **Templar** » Wed Apr 07, 2004 6:12 pm

(smart secratary with huge knockers?).

Not too big I hope...

mtxboxfreak · Post by **mtxboxfreak** » Thu Apr 08, 2004 12:04 am

lol
What address did u send that email to?
I think we should all email them untill we get a satisfactory reply

Veegie · Post by **Veegie** » Thu Apr 08, 2004 1:38 am

Zila, that e-mail you wrote was damn good lol

ash512 · Post by **ash512** » Thu Apr 08, 2004 3:43 am

YES! very annoyed about HEK, the bums down at microsoft are just avoiding the matter, i need some contact details so i can email them aswel please.

I think that reply she sent you was a copy and paste jobby, seems to me!

Pwn4g3 · Post by **Pwn4g3** » Thu Apr 08, 2004 4:01 am

Templar wrote:She probably doesn't know what it is, noone seems to...
I think the HEK is just a myth...You know, like bigfoot, but it'd be cool if it was real!

Well, obviously she knows what it is ... he never said what HEK was an abbreviation for, but she replied mentioning the full name :D

Ang88 · Post by **Ang88** » Thu Apr 08, 2004 7:19 am

Alpana wrote:
I understand that you would like to Halo Editing Kit to be released soon. I realize your concern and apologize for any inconvenience caused to you.

Notice how she worded the first sentence

I understand that you would like to Halo Editing Kit

Thats not even close to makeing sence

she definetly doesn't know what she is talking about, or she is a automated responce computer hence the name Alpana

Demonic Spartan · Post by **Demonic Spartan** » Thu Apr 08, 2004 7:35 am

I really wonder if we all verbally abuse Microsoft in emails, liking spamming them beyond recognition, maybe we'll get results. Such as :

Yo, you motha ****as, give us the HEK, Halo Editing Kit, now, or we beat your scrawny little computerized ass, and we assassinate Bill Gates with a rocket launcher, kill all of your stockholders, and torture all of your testers for being so damned slow.

-An incredibly aggravated gamer

...that might work, lol

Pwn4g3 · Post by **Pwn4g3** » Thu Apr 08, 2004 7:47 am

Or, that might get you in jail on terrorist charges by the FBI, if you don't believe me, people have been put in jail for sending an email with death threats etc, was on TV a while ago :D

Makes you think how closely they monitor you, and your emails etc.

Templar · Post by **Templar** » Thu Apr 08, 2004 8:32 am

Pwn4g3 wrote:
Templar wrote:She probably doesn't know what it is, noone seems to...
I think the HEK is just a myth...You know, like bigfoot, but it'd be cool if it was real!
Well, obviously she knows what it is ... he never said what HEK was an abbreviation for, but she replied mentioning the full name

Not true, When Zila wrote the email, he said what it meant...lol

Alpana is turing out to be a pana in the ass...

MasterNeoChief · Post by **MasterNeoChief** » Thu Apr 08, 2004 10:27 am

OMG...

Maybe it isn't a she...
LOL
Anyhoo, she said it as if HEK never existed.
She talked about how customers wanted emailed their "product ideas".
That means it doesn't even know there is a HEK!
(I prefer to call it "it".

Skarclaw · Post by **Skarclaw** » Thu Apr 08, 2004 11:28 am

I think we would get more answers from gearbox, seeming as they are the people that are making it and all.

*sends email*

_____________________________

I purchased Halo PC based on the infomation "the halo editing kit will be released shortly after halo PC" It has been nearly 6 months since the release of Halo PC. Judging from other emails, and phonecalls, it seems that the HEK doesn't exist. I feel that I have wasted

Zilazapper2 · Post by **Zilazapper2** » Thu Apr 08, 2004 12:20 pm

wow I got a sticky lol... Ok I, believe Alphana is a human because there was a link to contact her manager with feedback, and let me tell you I clicked it and asked him about the HEK, haven't gotten a reply from the manager yet so I am waiting on that, maybe there will be a link to his manager, and a link in his managers email, and a link in his managers managers email, and his managers managers managers email lol, I will work my way up to Bill Gates lmao j/k but that would be funny, I will post as soon as I get a reply

-Zilazapper-

blink 182 · Post by **blink 182** » Thu Apr 08, 2004 12:39 pm

woohoo go zila, if u want, pm me ur exact email and ill email the same thing 2 the same person to piss them off for info

Mikey_Man · Post by **Mikey_Man** » Thu Apr 08, 2004 12:39 pm

lol,zilazapper,changing the world one speech at a time

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I contacted M$ about the HEK, I don't think they understand.

I contacted M$ about the HEK, I don't think they understand.

Re: I contacted M$ about the HEK, I don't think they underst